A desk phone answering at night, a voice waveform rising from the handset

An engine that shuts off for 16 hours a day is not an engine. It is a leak.

Your phones go dark nights, weekends, holidays. Sixty-nine percent of healthcare inquiries happen during those hours. Most callers do not leave a message; they call the next facility on the list. AI voice and chat is the capture layer your engine is missing: always on, always qualifying, always routing. I help you design it, deploy it, and tune it until it runs like your best admissions rep on their best day.

Tell me about your problemHow I run an engagement

The leak

Every unanswered call is a patient you paid to acquire and never collected.

of inquiries arrive outside business hours
69%
of callers never leave a voicemail
60%+
a day your phones go unstaffed without a capture layer
16 hrs
average web-form follow-up time in healthcare
24-48h

Why speed matters

Families in crisis do not wait. When response takes hours instead of seconds, the opportunity, and the person, is already gone. Behavioral health is the hardest marketing environment in healthcare, and speed of response is the single biggest determinant of who gets the admission.

The build

How I design this component with your team.

  1. 1

    Listen

    I shadow your admissions team on live calls. I learn your language, your qualification criteria, your programs, your nuance. I do not configure anything until I understand everything.

  2. 2

    Design

    I select the right platform with your team (Retell, Vapi, or a custom LLM) depending on your call complexity and compliance requirements. I design the agent's knowledge base around your actual programs, and your team builds it out with my guidance. I architect the CRM integration and design the routing logic with your team.

  3. 3

    Deploy

    Your team configures the agents in guided working sessions and runs live test calls, scoring every response together. I tune the model with them, refining until it sounds like your best rep. I do not launch until your team signs off.

  4. 4

    Integrate

    CRM integration. Call logging. Lead scoring. Routing automation. Your admissions team sees every interaction, has full context, and retains full control over live transfers and escalations.

  5. 5

    Transfer

    I train your team on live transfer, barge-in, and escalation protocols. I document everything. I review transcripts together with your team for the first 30 days. Then I hand over the keys. You run it. I stay available.

Capabilities

1

24/7 voice

Every call answered. Every caller qualified against your criteria. Warm-transferred when ready.

2

Intelligent chat

Web visitors engaged instantly. Pre-screened. Scheduled. Before they click away to a competitor.

3

Lead recovery

Dormant pipeline systematically re-engaged. Revenue you already spent, finally collected.

4

Intake optimization

Pre-assessment and insurance verification captured upfront. Reps freed to spend time with families, not forms.

5

Smart routing

Right inquiry to the right facility to the right person. Every time.

Built with

Compliance

HIPAA compliant by architecture, not as an afterthought.

  • BAA signed before any PHI is processed
  • Human in the loop, always: the AI qualifies, the human decides
  • Full transcript logging and audit trail
  • Configurable data retention policies
  • 99.9% uptime SLA

My AI cred

I design AI voice for production. Not for slide decks.

I built the admissions operating system for behavioral healthcare: live AI voice agents handling thousands of real patient calls across facilities nationwide. When I architect your capture layer, I bring that production experience. Live demos of working systems, not mockups.

Coverage clock: 24h

Your desk is staffed 8 hours. Inquiries arrive 24.

The inner arc is when a human answers. The outer ring is when the AI capture layer answers. Everything between them is a caller who reached the next facility instead of yours.

69%of healthcare inquiries arrive outside the 9-to-5, the 16 hours your phones used to go dark.
  • AI capture, 24/7
  • Staffed hours only
12a6a12p6p69%AFTER HOURS

Works with

Where every captured call goes next.

Answering the phone is step one. These components qualify, route, attribute, and protect what the capture layer brings in.

ServesBehavioral healthAutism & specialty care

See the capture layer running. On real admissions calls.

Tell me about your call volume on the intake form. If it's a fit, I will show you live AI voice and chat handling real admissions scenarios, then map exactly what it takes to stand up your capture layer. Working systems, not slideware.

Fill out the intake form