Healthcare consulting questions and answers

RVNOPS works with CEOs, COOs, and marketing and growth leaders at healthcare companies. We also help private equity teams that invest in healthcare. You work directly with Kevin Plumlee.

A healthcare growth consultant finds what blocks patient growth and revenue. RVNOPS looks across marketing, intake, technology, data, and finance. We make a plan with your team and guide them as they put it to work.

RVNOPS looks beyond ads and leads. We connect marketing to the website, intake team, CRM, finance, and patient outcomes. Kevin Plumlee has led these functions and has done the channel work himself.

Yes. We work with your staff, agencies, software vendors, and other partners. We set clear owners and shared measures, then help close the gaps between them.

We focus on one healthcare industry and one engagement at a time. This gives each client our full attention and lets us learn the daily work in depth.

We advise across SEO, Google Ads, Microsoft Ads, Meta ads, LinkedIn ads, and email. We also guide landing pages, call tracking, and campaign reports. Your team runs each channel. Each one must connect to qualified patients and revenue.

Yes. Kevin has personally run SEO, paid search, paid social, and email programs. He has also built websites, tracking, reports, and the systems behind campaigns. His record spans 15+ years and 300+ healthcare organizations.

We trace calls and forms from the campaign through intake and the CRM. Then we compare spend with qualified patients, admissions, booked visits, or move-ins. Marketing and finance use the same report.

Yes. We guide your team through a focused part of the plan. This may include search, social, email, landing pages, or tracking. Your team does the work. We document it so they can keep going.

Yes. We plan the site with your team and guide the build. Your developers, or a partner you choose, build it. The work can include WordPress, Drupal, React, Next.js, or a headless content system.

Often, yes. We first check speed, search health, access for people with disabilities, forms, tracking, and content. We only suggest a rebuild when the current site cannot support the needed work.

A useful website sends each call and form to the right team with its source attached. We guide your team as they connect forms, call tracking, scheduling, and CRM records. This helps leaders see which visits became patients.

Yes. We help your team plan focused tools that support the growth plan. This can include dashboards, data flows, CRM links, and workflow software. Your team builds them and keeps the records and training.

AI can answer routine calls, support website chat, sort work, and help staff draft content. RVNOPS starts with one clear task and a way to check the result. Staff remain responsible for review and care decisions.

Yes. AI voice and chat agents can answer common questions and gather basic intake details. They can also route urgent needs or book the next step. We help your team set clear rules for when a person takes over.

We map what data enters each tool, where it goes, and who can see it. We limit data to what the task needs and review access with your team. We do not give legal advice or replace your privacy counsel.

That is rarely the goal. AI can cover repeat questions, nights, weekends, and high call volume. Staff handle sensitive cases, clinical questions, and decisions that need judgment.

RVNOPS uses a fixed scope for each phase. We quote the work after a first conversation because each company and problem is different. We do not publish prices or bill by the hour.

A Diagnostic Audit takes 2 to 3 weeks. A Growth Blueprint takes 3 to 4 weeks. Team Enablement runs one quarter at a time.

The group usually includes an executive and leaders from marketing, intake, technology, and finance. We also meet with the people who do the daily work. The exact group depends on the problem.

Kevin Plumlee reads every message and usually replies within one business day. If the work fits, we hold a working session on the problem. Then we define and quote the first fixed-scope phase.

We help deal teams test how a healthcare company grows and runs. We review marketing, intake, technology, data, finance, and the team. We also turn the findings into a plan for after close.

The review follows demand through intake, care, billing, and reporting. We test the systems, handoffs, staff needs, and numbers behind the deal plan. The investment team gets clear risks and priorities.

Yes. We can turn diligence findings into a growth plan and guide the team as they make the key changes. We also set a clear review schedule. Then the company team owns the work.

Yes. We help leaders clean up reports and define repeatable work. We also show how marketing, intake, and revenue connect. This gives buyers a clearer view of the company.